Privacy Policy
Last updated: 09th December 2025
Neighbour Projects (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a clear, transparent and secure manner.
This Privacy Policy explains how we collect, use, store and protect your information when you use our website, contact us, or request our services.
By using our website or engaging with us, you agree to the practices described in this policy.
1. Who We Are
Neighbour Projects
Based in Basingstoke, UK
Specialists in driveways, patios, pathways, roofing, insulation, landscaping and home improvement services.
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Email: contact@neighbourprojects.co.uk
Phone: 07789809060
Address: 50 Kings Road, Basingstoke. RG22 6DQ
2. What Personal Data We Collect
We may collect and process the following information:
2.1 Information You Provide Directly
Name
Address and property details
Email address
Telephone number
Project requirements / service requests
Photographs of your property (for quoting or marketing with consent)
Payment information (not stored by us—processed through secure providers)
2.2 Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Cookies and tracking data
Pages viewed and time spent on the site
2.3 Information from Third Parties
We may receive information from:
Lead generation partners (if you submitted your details)
Social media platforms
Review platforms (e.g., Google, Trustpilot)
3. How We Use Your Personal Data
We use your information for the following purposes:
3.1 To Provide Our Services
Responding to enquiries and quote requests
Assessing your property and project needs
Carrying out driveway, patio, roofing, insulation or other home improvement works
Managing installations, scheduling and communication
3.2 To Manage Our Business
Creating invoices and processing payments
Record keeping and project documentation
Improving our website, services and customer experience
3.3 For Legal or Regulatory Obligations
Health and safety requirements
Tax records
Contractual obligations
3.4 Marketing (With Your Consent)
Sending updates about services
Using project photos to showcase work
Requesting reviews or testimonials
You may opt out of marketing at any time.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity: To provide quotes and complete work.
Legitimate interests: For customer service, business operations and website analytics.
Consent: For marketing, cookies, and optional communications.
Legal obligations: For tax, accounting or regulatory requirements.
5. Sharing Your Data
We do not sell or rent your data.
We may share your data with:
Trusted subcontractors working on your project
Payment processors
IT or website service providers
Insurers or legal advisors (if required)
Government bodies where legally obligated
All third parties must adhere to UK GDPR standards.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your data, including:
Secure password-protected systems
Encrypted communication tools
Restricted access to customer data
Regular backups and security monitoring
We only keep your personal data for as long as necessary for business, legal or contractual purposes.
7. Cookies & Website Tracking
Our website may use cookies and similar technology to:
Improve site performance
Analyse user behaviour
Personalise your experience
Enable marketing and remarketing tools (e.g., Google Ads, Meta)
You can control cookie preferences through your browser settings or our cookie banner (if implemented).
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate or incomplete information
Request deletion of your data (where appropriate)
Restrict or object to processing
Withdraw consent at any time
Request data portability
Make a complaint to the ICO (Information Commissioner’s Office)
If you wish to exercise any rights, contact us at: contact@neighbourprojects.co.uk
9. Children’s Data
We do not knowingly collect personal information from anyone under 18.
If you believe a minor has provided us with data, please contact us so we can remove it.
10. External Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be published on this page with an updated revision date.
12. Contact Us
For privacy or data protection enquiries, please contact:
Email: contact@neighbourprojects.co.uk
Phone: 07789809060
Address: 50 Kings Road, Basingstoke. RG22 6DQ