Terms and Conditions
Last updated: 13 October 2026
1. About Us and These Terms
1.1 We are Neighbourhood Paving & Projects Ltd (“we”, “us”, “our”). We provide driveway, patio, pathway, landscaping, roofing, insulation, painting and associated property improvement services across Winchester, Basingstoke and the surrounding Hampshire area.
1.2 You can contact us at:
Address: 37/39 Southgate Street, Winchester, SO23 9EH
Email: contact@neighbourhoodpavingprojects.co.uk
Telephone: 07346 629830
Website: https://neighbourhoodpavingprojects.co.uk/
1.3 These terms apply to work we carry out for residential customers acting wholly or mainly outside their trade, business or profession.
1.4 Your contract consists of these terms, our accepted quotation, the agreed specification and any subsequent changes agreed between us. We will provide these documents before you commit to the work.
1.5 A contract is formed when you accept our quotation and we confirm your booking in writing, including by email. Any deposit or other booking requirements will be explained before you accept.
1.6 Nothing in these terms excludes or restricts your statutory consumer rights. Information and promises you reasonably rely on when entering into the contract remain binding where the law requires.
2. Quotations and Prices
2.1 Quotations are valid for 30 days from their issue date unless another period is stated.
2.2 Our quotation will describe the work, materials, price, payment arrangements and any exclusions. Unless stated otherwise, the quoted price includes labour, materials and removal of ordinary waste generated by our work.
2.3 Prices quoted to consumers include VAT where applicable. Any additional charge that can reasonably be identified in advance will be disclosed before you agree to the contract.
2.4 An estimate is an indication of likely cost, rather than a fixed quotation. We will make clear where a price is an estimate and explain how the final charge will be calculated.
2.5 We will not increase an agreed price simply because our own costs have risen. Changes to the price must follow the variation procedure in section 7 or another arrangement expressly agreed in your quotation.
3. Deposits and Payments
3.1 Any deposit will be stated in your quotation, together with when it is due. Deposits count towards the total contract price.
3.2 Any stage payments will be linked to clearly described stages or dates agreed before work begins.
3.3 Unless your quotation states otherwise, we will issue the final invoice on completion, with payment due within seven days of its issue.
3.4 Payment can be made by bank transfer or another method agreed in writing.
3.5 If you dispute an invoice, please tell us promptly and explain the reason. You should pay any undisputed amount when due. Nothing in this clause restricts a lawful right to withhold an appropriate amount for defective or incomplete work.
3.6 If an undisputed payment becomes overdue, we will contact you and give a reasonable opportunity to resolve it. We may pause further work after reasonable written notice where continued non-payment justifies this.
3.7 We do not apply business-to-business statutory late-payment interest or compensation to consumer customers. Any recovery costs we seek must be reasonable and legally recoverable.
3.8 Deposits are not automatically non-refundable. Refunds and cancellation charges are governed by section 11 and your statutory rights.
4. Scheduling, Delays and Access
4.1 We will explain whether proposed start and completion dates are estimates or firm commitments.
4.2 Where no completion date is agreed, we will complete the work within a reasonable time.
4.3 Weather, unsafe conditions, unexpected ground conditions or material availability may affect the programme. We will notify you promptly, explain the likely effect and take reasonable steps to reduce disruption.
4.4 A delay does not automatically remove our responsibility or your rights. If work is substantially delayed, we will discuss a revised programme and any cancellation or other remedy available to you.
4.5 You must provide the access reasonably needed for the agreed work, including access for our team, vehicles and equipment. Any need for water, electricity or storage space will be discussed beforehand.
4.6 Where a failure to provide agreed access causes avoidable costs, we will explain and evidence those costs. Any charge must be reasonable, directly attributable to the failure and reduced by any savings we can make.
5. Your Responsibilities
5.1 You must have authority to commission the work and arrange access to the property.
5.2 Please tell us about known underground services, drains, cables, structural problems, access restrictions, shared boundaries or other conditions relevant to safe working.
5.3 This does not remove our responsibility to make the checks and take the precautions reasonably expected of a competent contractor.
5.4 Before work begins, we will agree who is responsible for obtaining any necessary planning permission, building control approval, highway permission, landlord consent or other authorisation.
5.5 Where obtaining permission is your responsibility, please provide confirmation before the affected work starts. We remain responsible for complying with legal duties that apply to us.
5.6 Please remove vehicles, furniture and personal belongings from the agreed working area, and keep children and pets away from it.
6. Materials and Workmanship
6.1 We will carry out our services with reasonable care and skill and in accordance with the agreed specification.
6.2 Materials we supply must meet applicable statutory standards, including being of satisfactory quality, as described and fit for a purpose made known to and accepted by us.
6.3 Natural stone, aggregates and manufactured products can vary in shade, texture and appearance. We will explain significant expected variations before you choose your materials.
6.4 Samples and photographs illustrate appearance but may not show every natural or manufacturing variation. This does not permit us to supply materially different or defective products.
6.5 We will obtain your agreement before making a material substitution affecting appearance, quality, performance or price.
6.6 We may use suitably skilled subcontractors. We remain responsible to you for the work we have contracted to provide.
7. Changes and Additional Work
7.1 Changes requested by either party should be recorded in writing, including by email, before the changed work proceeds.
7.2 We will explain the effect on the specification, price and programme and obtain your agreement before undertaking chargeable additional work.
7.3 If unexpected conditions require a change, we will explain the issue and available options. We will not treat silence as agreement to extra charges.
7.4 If agreement cannot be reached, we may pause the affected work while discussing a reasonable solution. Any decision to end the affected part of the contract must respect both parties’ legal rights.
7.5 If there is an immediate safety risk, we may stop work and take reasonable steps to make the area safe. This does not give us an unrestricted right to charge for unapproved work.
8. Ground Conditions, Bases and Drainage
8.1 Some conditions may only become apparent during excavation, including unstable ground, concealed obstructions, unsuitable existing bases or previously unidentified drainage problems.
8.2 Where further investigation or preparation is required, we will follow section 7 before proceeding with chargeable additional work.
8.3 Installation over an existing surface is subject to its suitability for the agreed system. We will explain identified limitations and any recommended preparation.
8.4 Drainage arrangements will form part of the agreed specification where relevant. A particular surfacing material does not, by itself, establish that every installation will meet all drainage or planning requirements.
8.5 We remain responsible for defects caused by inadequate assessment, preparation, drainage design or workmanship where these fall within our agreed responsibilities.
9. Workmanship Guarantee and Consumer Rights
9.1 We provide a 12-month workmanship guarantee from completion, unless a different period is expressly agreed in writing.
9.2 Please contact us promptly if you identify a workmanship problem. We will arrange an assessment and, where covered, carry out appropriate remedial work without charge within a reasonable time.
9.3 The guarantee does not cover damage to the extent it results from misuse, accidental impact, failure to follow reasonable maintenance instructions, unauthorised alterations or loads beyond the agreed surface specification.
9.4 Ordinary wear, natural weathering, moss or algae growth and ground movement unrelated to our work may fall outside the guarantee. These exclusions do not apply where the problem results from defective materials, unsuitable specification, inadequate preparation or poor workmanship for which we are responsible.
9.5 Any manufacturer warranty is additional to your rights against us. We will provide relevant warranty information where applicable.
9.6 The guarantee does not replace or limit your statutory rights, which may continue beyond 12 months. Depending on the circumstances, these can include repeat performance, repair, replacement, a price reduction, a refund or other remedies provided by law.
10. Completion and Aftercare
10.1 On completion, we will leave the working area reasonably clean and tidy and remove waste included in our quotation.
10.2 You will have an opportunity to inspect the work and identify any outstanding items. We will agree how and when justified remedial or finishing work will be addressed.
10.3 We will explain relevant curing periods, restrictions on use and reasonable maintenance requirements.
10.4 Inspection, payment or use of the completed work does not mean you waive rights concerning defects that become apparent later.
10.5 Minor variations are only acceptable where consistent with the agreed specification and applicable quality standards. We will assess concerns about settlement, appearance or performance on their merits.
11. Cancellation and Cooling-Off Rights
Statutory cancellation
11.1 If you enter into a qualifying distance or off-premises contract, such as certain contracts agreed online, by telephone or at your home, you will normally have a statutory 14-day cancellation period.
11.2 For a service contract, this normally ends 14 days after the day the contract is made. Different rules can apply to contracts involving the supply of goods, including goods supplied with installation. We will provide cancellation information appropriate to your contract before you enter into it.
11.3 To cancel, tell us clearly using the contact details in section 1. You may use the cancellation form below, but you do not have to. Sending your cancellation before the applicable deadline is sufficient.
Starting during the cooling-off period
11.4 We will only begin services during a statutory cancellation period following your express request. Where required, that request will be recorded on a durable medium, such as email or a signed document.
11.5 Starting work does not automatically remove your cancellation rights. If you cancel after properly requesting an early start, you may have to pay a proportionate amount for services supplied before cancellation, but only where the legal conditions have been met.
11.6 For a service contract, the cancellation right is lost following full performance during the cancellation period only where you expressly requested early performance and acknowledged beforehand that this would end the right once the service was fully performed.
11.7 We will not assume that ordering materials or starting installation removes your cancellation rights. Any applicable exception, including one concerning genuinely bespoke goods, will be explained before you contract with us.
Refunds and other cancellations
11.8 Where you validly exercise statutory cancellation rights, we will make refunds within the applicable legal timeframe, normally within 14 days of being informed, subject to any lawful rules concerning the return of goods. Refunds will use the original payment method unless you expressly agree otherwise, without a refund fee.
11.9 If you cancel where no statutory cancellation right applies, we may recover reasonable, evidenced net losses directly caused by cancellation. We will take reasonable steps to reduce those losses, account for savings and recoverable materials, and avoid double recovery.
11.10 We will provide a breakdown of any proposed deduction or cancellation charge and return any remaining advance payment.
11.11 These provisions do not restrict your rights to end the contract or obtain remedies because of our breach.
12. Suspension or Cancellation by Us
12.1 We may suspend affected work where conditions are unsafe, necessary permissions or access are missing, or an undisputed payment remains overdue after reasonable notice.
12.2 Where possible, we will explain the problem and allow a reasonable opportunity to resolve it before ending the contract.
12.3 If the contract ends, we will account fairly for work properly completed, payments received and any amounts lawfully due. We will refund payments for work or materials not supplied, subject only to deductions we are legally entitled to make.
12.4 Nothing in this section excludes responsibility for our own breach.
13. Liability
13.1 We are responsible for reasonably foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.
13.2 We are not responsible for a pre-existing defect or damage caused solely by an unrelated third party, misuse or another event for which we are not legally responsible. This does not exclude liability where our work causes or worsens the problem.
13.3 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
13.4 Nothing restricts your statutory rights concerning services or materials supplied by us.
14. Waste Removal
14.1 We will remove ordinary waste generated by our work where included in the quotation, using lawful disposal arrangements.
14.2 Pre-existing rubbish, hazardous materials and waste outside the agreed scope are excluded unless expressly included.
14.3 If suspected asbestos, contamination or other hazardous material is discovered, we may stop the affected work and discuss safe assessment and removal. Any additional charge must be agreed under section 7.
15. Photographs and Personal Information
15.1 We may take photographs where reasonably needed for surveys, progress records, quality checks or resolving an issue.
15.2 We will seek your permission before using photographs of your property for promotional purposes. Refusing permission will not affect the service you receive.
15.3 We will not publish your name, full address, recognisable people or other identifying details without appropriate permission.
15.4 Our handling of personal information is explained in our Privacy Policy:
https://neighbourhoodpavingprojects.co.uk/privacy-policy-2/
16. Complaints and Disputes
16.1 If you are unhappy with our work or service, please contact us using the details in section 1, explaining the concern and the outcome you are seeking.
16.2 We will investigate, discuss any necessary inspection and aim to resolve the matter within a reasonable time.
16.3 Please give us a reasonable opportunity to inspect and address a problem, where appropriate. This does not prevent urgent protective action or restrict your statutory remedies.
16.4 Where a complaint cannot be resolved, we will provide any information about alternative dispute resolution required by law, including whether we are willing or obliged to participate.
17. Governing Law and Changes to These Terms
17.1 These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to you.
17.2 Disputes may be brought before the courts of England and Wales. Nothing removes a consumer’s right to bring proceedings in another court where applicable law permits.
17.3 Changes published on our website apply to future contracts. They do not change an existing contract unless we both agree or the law requires it.
17.4 If a provision is found unlawful or unenforceable, the remaining provisions continue to apply so far as legally possible.
Cancellation Form
Complete and return this form only if you wish to cancel your contract. You may also cancel by making any other clear statement.
To: Neighbourhood Paving & Projects Ltd
37/39 Southgate Street, Winchester, SO23 9EH
Email: contact@neighbourhoodpavingprojects.co.uk
I/We hereby give notice that I/we cancel my/our contract for the supply of the following goods and/or services:
Description of goods/services: ______________________________
Quotation or contract reference: ____________________________
Ordered on / received on: __________________________________
Customer name(s): _________________________________________
Customer address: _________________________________________
Signature(s), if submitted on paper: _________________________
Date: ____________________________________________________