Privacy Policy

Last updated: 13 October 2026

Neighbourhood Paving & Projects Ltd (“we”, “us”, “our”) respects your privacy and is committed to looking after your personal information.

This policy explains what information we collect, why we use it, who we may share it with and your rights when you visit our website, contact us or use our services.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.

This policy provides information about our practices. Visiting our website or reading this policy does not, by itself, mean you consent to marketing or optional cookies.

1. Who We Are

Neighbourhood Paving & Projects Ltd provides driveway, patio, pathway, landscaping, roofing, insulation and associated home improvement services across Winchester, Basingstoke and the surrounding Hampshire area.

We are the data controller for the personal information covered by this policy. This means we decide why and how that information is used.

You can contact us at:

Email: contact@neighbourhoodpavingprojects.co.uk
Telephone: 07346 629830
Address: 37/39 Southgate Street, Winchester, SO23 9EH
Website: https://neighbourhoodpavingprojects.co.uk/

2. Personal Information We Collect

The information we collect depends on your interaction with us.

Information you provide

This may include:

  • Your name, email address and telephone number.

  • Your address, postcode and the location of proposed works.

  • Project requirements, measurements, design preferences and relevant property or access details.

  • Photographs you provide or that we take during surveys and works.

  • Enquiries, quotations, agreements and correspondence.

  • Invoice information, payment references and transaction records.

  • Feedback, reviews, complaints and marketing preferences.

Where a payment provider handles a transaction, it processes payment information under its own privacy arrangements. We may retain the payment confirmation and records needed for accounting and administration.

Information collected through our website

Depending on your cookie choices and the technologies in use, we may collect IP addresses, device and browser information, pages visited, referring websites, interaction data and cookie preferences.

Information from other sources

We may receive information from referral or lead-generation services, social media platforms, review websites or someone contacting us on your behalf.

Where we obtain personal information indirectly, we provide the required privacy information within the applicable time limits, normally no later than our first communication with you or one month after receiving it, whichever is earlier.

Please only provide another person’s information where you have a legitimate reason to do so, and make them aware of this policy.

3. Why We Use Your Information

We only use personal information where we have a lawful basis.

Enquiries, surveys and quotations

We use your details to respond to enquiries, discuss requirements, assess a property and prepare quotations. Where you are considering entering into a contract with us, this is necessary to take steps at your request before entering that contract.

Delivering our services

We use information to arrange access, schedule work, communicate about progress, manage changes, take payments and provide aftercare. This is necessary to perform our contract with you.

Business administration and customer support

We use relevant records to manage correspondence, maintain project records, resolve complaints, protect our business and establish or defend legal claims.

Our lawful basis is our legitimate interest in running an effective business, supporting customers and resolving disputes. We consider the effect on your rights before relying on this basis.

Legal obligations

We use and retain information where necessary to meet legal requirements, including relevant tax, accounting and health and safety obligations.

Website security and performance

We use information where necessary to maintain a secure, reliable website and investigate misuse, based on our legitimate interests. Optional analytics and advertising technologies are addressed in section 5.

Marketing and promotional material

We use consent where required. Where the law permits marketing without consent, we only do so when the relevant conditions are met and we have an appropriate lawful basis.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before you withdrew it.

Some information is necessary to prepare an accurate quotation, enter into a contract or complete work safely. If you do not provide it, we may be unable to provide the requested service. Optional marketing consent is not a condition of receiving our services.

4. Marketing, Reviews and Project Photographs

We may send promotional emails or text messages where you have consented, or where the existing-customer “soft opt-in” rules apply.

We only use that exception where we obtained your contact details directly during a sale or genuine discussion about buying our services, the marketing concerns our own similar services, and you were offered a clear opportunity to opt out both when your details were collected and in every subsequent message.

You can stop marketing at any time using the unsubscribe option provided or by contacting us. We do not apply the soft opt-in to contact lists obtained from third parties.

Opting out of marketing does not prevent us from sending necessary messages about quotations, bookings, payments or ongoing work.

We may invite feedback about completed work. Requests containing promotional content are treated as marketing.

Photographs used for surveys, progress records or resolving issues are handled as project information. Where promotional photographs, testimonials or case studies identify you, we will obtain your permission before publishing them. We avoid publishing identifying details such as faces, vehicle registration numbers or your full address without appropriate permission.

5. Cookies and Similar Technologies

Our website uses cookies and may use similar technologies to support its operation, remember preferences and, where enabled, measure usage or advertising activity.

Strictly necessary technologies can operate without consent where they are needed to provide a service you request, such as website security or remembering your cookie choices.

We ask for consent before using optional analytics or advertising technologies that require it. If we use a statutory exception for a particular technology, we provide the required information and any applicable means of opting out.

You can accept or reject optional cookies and change your choices through the website’s cookie settings. Rejecting optional cookies does not prevent you from making an enquiry.

You can also manage cookies through your browser, although blocking necessary cookies may affect website functionality.

Details of the technologies in use, their purposes, providers and durations are available through the website’s cookie information and settings.

6. Who We Share Information With

We do not sell or rent your personal information.

Where necessary, we may share relevant information with:

  • Contractors or tradespeople involved in surveys, installations or aftercare.

  • Hosting, email, IT, website and business software providers.

  • Payment providers, accountants and professional advisers.

  • Insurers and legal advisers where a claim or dispute arises.

  • Analytics or advertising providers, subject to the applicable rules and your choices.

  • Public authorities where disclosure is legally required or otherwise lawfully justified.

We limit sharing to what is needed for the relevant purpose. Where a provider processes information on our behalf, we require appropriate contractual protections. Some recipients act as independent controllers and are responsible for their own processing.

7. International Transfers

Some service providers may process or access personal information outside the United Kingdom.

Where this involves a restricted international transfer, we ensure an appropriate legal mechanism is in place. Depending on the destination and circumstances, this may include UK adequacy regulations or approved contractual safeguards, together with any required assessment and additional protections.

You can contact us for information about relevant destinations and safeguards, including how to obtain a copy of applicable safeguards.

8. How Long We Keep Information

We keep personal information only for as long as it is needed for the purpose for which it was collected, including any necessary legal, accounting or dispute-related purposes.

We determine retention periods by considering:

  • Enquiries and unsuccessful quotations: the time needed to respond, complete reasonable follow-up and resolve any related issue.

  • Customer and project records: the duration of the work, aftercare and guarantee obligations, and relevant legal claim periods.

  • Invoices and accounting records: applicable tax and accounting retention requirements.

  • Complaints and disputes: the time needed to investigate, resolve and retain an appropriate record of the matter.

  • Marketing records: whether consent or another lawful basis remains valid and whether the information is still relevant.

  • Website information: the purpose and duration of the relevant log, cookie or technology.

If you opt out of marketing, we may retain minimal details on a suppression list so that we can respect your preference.

When information is no longer needed, we securely delete it or anonymise it. Relevant records may be retained longer where a legal obligation or ongoing dispute requires this.

9. Keeping Information Secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and providers who need the information for their work. We review security arrangements in light of the nature of the information and the risks involved.

No system can be guaranteed completely secure. If a personal data breach occurs, we assess it and notify the regulator and affected individuals where legally required.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion where there is no continuing lawful reason to retain it.

  • Ask us to restrict how information is used.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where processing relies on it.

  • Complain about how your information is handled.

You can object to the use of your personal information for direct marketing at any time.

These rights are subject to conditions and exemptions. For example, we may need to retain some records to meet legal obligations even if you request deletion.

Contact us using the details in section 1 to exercise your rights. You do not need to use a particular form or legal wording.

We normally respond without undue delay and within one month. Where the law permits additional time, we explain the reason and applicable timeframe. We may request information reasonably needed to verify your identity or clarify an access request.

Requests are normally free of charge. We only charge or refuse a request where the law allows, and we explain why.

11. Automated Decision-Making

We do not use solely automated decision-making that produces legal or similarly significant effects on you.

Where optional advertising tools are enabled, they may use browsing activity to help select relevant advertisements, subject to the applicable consent requirements.

12. Children’s Information

Our website and services are intended for adults arranging property improvement work. We do not knowingly seek personal information from children for marketing.

If you believe a child has provided information that we do not need, please contact us so that we can investigate and take appropriate action.

13. Privacy Complaints

If you are concerned about how we have handled your information, you can complain by email, telephone or post using the contact details in section 1.

Please explain your concern and how we can contact you. We will acknowledge your complaint within 30 days, make appropriate enquiries, keep you informed and communicate the outcome without undue delay.

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/make-a-complaint/

We welcome the opportunity to resolve your concern directly, but this does not remove your right to contact the ICO.

14. Links to Other Websites

Our website may link to review platforms, social media services or other external websites. Their operators are responsible for their own privacy practices.

Please read their privacy notices before providing personal information.

15. Changes to This Policy

We may update this policy when our services, processing practices or legal requirements change.

The current version will be published on this page with its revision date. Where required, we will bring significant changes to your attention and obtain fresh consent before using information for a new purpose that requires it.

16. Contact Us

For privacy enquiries, rights requests or complaints, contact:

Neighbourhood Paving & Projects Ltd
37/39 Southgate Street
Winchester
SO23 9EH

Email: contact@neighbourhoodpavingprojects.co.uk
Telephone: 07346 629830